Terms & Conditions

Terms & Conditions

Welcome to our website. If you continue browsing and using the present website, you agree to comply with and are bound by the following terms and conditions, which, combined with the privacy policy, govern the business relationship between MARKOU IOANNIS P. AND CO  and you regarding the present website. The term MARKOU IOANNIS P. AND CO or “us” or “we” refers to the owner of the website or the official registered office at KOUMEIKA SAMOS, GREECE.  The term “we” or “us” refers to the user or the visitor of our website. The use of this website is subject to the following terms of use:

• The content of the webpages here of is intended only for your information and use. It is subject to change without prior notice.

• Neither we nor any third party provide any assurance of good performance or guarantee as to whether the information and material posted or offered on this website for any specific reason is accurate, up-to-date, complete or suitable. You acknowledge that the said information and material may include inaccuracies or errors and we explicitly waive any responsibility for the said inaccuracies or errors to the maximum degree provided for by law.

• You fully undertake the risk involved in the use of information or material included in the website, for which we shall not bear any responsibility whatsoever. It is your responsibility to ensure that products, services or information available via the website meet your specific needs.

• This website contains material that we own or have licence to use. This material includes, inter alia, the design, the layout, the form, the display and graphics. Any reproduction of part of the present terms and conditions, in breach of the framework set out in the note regarding intellectual property rights, is forbidden.

• Any trademarks reproduced in the present website which do not constitute the administrator’s property or which the administrator is not authorized to use are specified inthe website.

• Unauthorized use may incur claims for loss and/or constitutes a criminal offence.

• This website may at times include links to other websites. Such links are provided for your convenience, to facilitate your search for further information. This, however, does not mean that we support the linked websites. We are not liable in any way whatsoever for the content of the linked websites.

• You cannot create a link in this website from another website or document without the prior written consent of MARKOU IOANNIS P. AND CO.

Terms of sale

By placing an order you agree to purchase a product according to the following terms and conditions.

We usually dispatch products only to member states of the European Union. For deliveries outside the European Union, you may submit a wish request, by contacting our Customer Care Service via the Contact Us page section. In particular, deliveries outside the European Union will be processed in a special procedure in order to be approved or rejected and our customers will be informed regarding the acceptance or rejection of their request by email within six working days.

Payment Methods

Payments of your order can be made by the following ways :

  • VISA

in the secure environment of the National Bank of Greece.

Confirmation Email

You should receive an e-mail confirming your order shortly after you’ve placed it. If you don’t receive that e-mail, please check your spam folder and see if you can locate it.

This is especially important because, if you haven’t received the order confirmation email, you may also not receive the subsequent emails with additional information such as tracking numbers.

Delivery/shipping of products

Our company offers alternative ways of receipt and delivery of products for your convenience, as listed below. When you place your order, you are asked to choose how you wish to receive or how you want us to send you the products you have ordered. Depending on the way you have selected, the total final cost of your order is calculated. This cost will be used for the payment of your order and will be included in the order confirmation.

By a partner transportation company, i.e. DHL Express for international deliveries (only within the EU) and ACS Courier  for deliveries in Greece.

For Greece, shipping costs are :

Max 2 kilos = 4,96€

Max 10 kilos =6,20€

For every additional kilo (max20 kilos) the shipping cost is + 0,87 € per kilo

For shipping costs out of Greece please fill in your shipping information and the system will calculate the shipping costs automatically.

Note ! 

The shipping cost is more expensive in smaller quantities.

Please try to put a larger amount of products in your bascket, the system calculates less shipping costs in bigger amount of products. 


Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay.

Our company is responsible for the proper delivery of your order to the carrier, and, from that point on.The transportation cost is defined by the pricing policy of each transportation company, which is solely responsible for shipping charges and which may alter the relevant prices at any time. Our company is not liable for any such pricing change. For shipping to the rest of Greece, the cost will be calculated automatically in the shopping basket page (depending on each order’s volumetric weight features) and will be included in your order request before the completion and payment (by ACS Courier). In addition to the above costs for orders delivered to remote areas, or islands, or orders delivered to hard-to-reach regions there is an “inaccessible destination fee” depending on each order’s volumetric weight features, which will be charged as per the transportation company fees. You can easily check whether your shipping address is considered a hard-to-reach region from your shopping basket.

Discount vouchers, promotion codes, special offers

From time to time, we may offer promotional or discount vouchers, which will apply to specific purchases made through this Website.

Order change/cancellation

An order change or cancellation  can only be accepted if the confirmed order has not been dispatched, i.e. the order has not been completed. After order confirmation and even if the order has not been dispatched, the delivery address CANNOT be changed for security (anti-fraud) reasons.

Christos SemertzidisTerms & Conditions